Customers & Suppliers

Customers & Suppliers

World-class Products & Services

We are committed to the success of our shareholders, customers, and suppliers. You can expect us to conduct ourselves with honesty, integrity, and the highest ethical standards. You can rely on us, at Mercer, as a supplier to help you succeed.

We operate a leading-edge fibre research center where we can replicate the performance of our fibres and other suppliers in our customers’ applications. We can do the same for our extractives; from the basic conifer-based tall oil to the most sophisticated chromatography analysis for our Sandalwood fragrance products. Our team of trained technicians can help our customers gain an important advantage in the marketplace.

Code of Conduct (PDF)

Mercer Core Competencies

We are seeking growth built on a platform of sustainable best practices: to ensure sustained, profitable growth to the benefit of our shareholders, customers, and suppliers. The foundation of our strength as a global leader in our key target markets is due to our focus on Mercer core competencies:

  • Innovation
  • Continuous Improvement
  • Excellence in Execution

Our Strategy

Mercer's Market Share

As we continue to expand through organic growth and strategic acquisitions, we remain focused on our key areas of production: pulp, lumber, mass timber, green energy, biomaterials and biochemicals. Our NBSK and NBHK pulps are produced in some of the largest, most efficient and modern facilities in the world serving markets with reliable service, quality products, and solid environmental performance. Our ability to be cost and product competitive stems from our mandate to continuously improve our performance through investments in our assets.

In 2018, we grew our company by approximately 30% and added three attractive products: lumber, hardwood pulp, and Sandalwood oil.

  • Pursuing New Markets

    As the world continues to understand and demand ethical, sustainable, biodegradable, and certified products that are able to displace fossil fuels with sustainable alternatives, we are preparing ourselves to meet these demands.

    We utilize sustainable manufacturing processes that advance the protection of the environment with innovative practices and continuous investments that lower the environmental footprint of all mills. 

    Our Utilization

Acquisition and Expansion

We are focused on growing our company and executing our value-add strategy. That growth strategy has resulted in the achievement of strong earnings, 30% growth in assets, along with record safety performance over the past few years while at the same time adding three attractive products: lumber, mass timber, hardwood pulp, and Sandalwood oil.